Privacy Policy parimatch Malaysia

1Introduction

Parimatch Malaysia ("we", "Platform", "company") is fully committed to protecting the privacy of every user who accesses or uses our services. This Privacy Policy outlines our practices regarding the collection, use, storage, and protection of your personal data when you use the parimatch Malaysia online betting and casino platform.

We understand that your personal data is a trust you place in us, and we do not take that responsibility lightly. Every decision we make regarding data management is guided by one core principle — protecting the interests and privacy of our users in Malaysia.

This policy applies to all information collected through the parimatch Malaysia website, our mobile app for Android and iOS, and any other communication channels we operate. Please read this document carefully before using our services.

2Personal Data We Collect

Parimatch Malaysia collects several categories of personal information required to provide secure, regulated services that meet industry compliance standards. Below are the types of data we collect:

3How We Use Your Data

The personal data we collect is used responsibly for defined purposes and will not be used outside the scope stated in this policy:

• Providing, managing, and maintaining user accounts and all related services.
• Processing deposits, withdrawals, and other financial transactions securely and promptly.
• Conducting identity verification (KYC) as required by industry regulations and applicable laws.
• Sending important notifications related to your account, security, promotions, and service updates.
• Detecting, investigating, and preventing fraud, money laundering, or any misuse of the platform.
• Improving platform quality, user experience, and developing relevant new features.
• Complying with applicable legal obligations, regulations, and regulatory requirements.
• Providing effective customer support when you contact our team.

We will not use your data for any third-party marketing purposes without first obtaining your explicit consent.

4Legal Basis for Personal Data Processing

Parimatch Malaysia processes your personal data on the following valid legal bases:

• Contract performance — processing required to deliver the services you signed up for, including account management, deposits, and withdrawals.
• Legal obligation — data required to comply with applicable laws, including KYC requirements, anti-money laundering (AML) obligations, and financial regulations.
• Legitimate interest — including fraud detection, ensuring platform security, and improving our service quality.
• Consent — for marketing communications and preference analytics that are not core platform requirements, we require explicit consent, which may be withdrawn at any time.

5Data Sharing & Disclosure

Parimatch Malaysia does not sell or rent your personal data to any third party for commercial purposes. However, there are limited situations where we need to share certain information:

• Service providers — third parties that assist us in operating the platform, such as payment processors, licensed game providers, and cloud services, all bound by strict confidentiality agreements.
• Legal compliance — when required by a court, regulatory authority, or law enforcement agency with valid jurisdiction.
• Fraud prevention — information may be shared with recognised fraud prevention agencies to protect your interests and the integrity of our platform.
• Business transfers — in the event of a merger, acquisition, or sale of company assets, user data may be transferred subject to equivalent privacy policy protections.

6Your Data Security

Protecting your personal data from unauthorised access, loss, or disclosure is among parimatch Malaysia's highest priorities. We implement multiple layers of technical and organisational safeguards, including:

• 256-bit SSL encryption for all data transmitted between your device and our servers, ensuring no information can be intercepted in transit.
• Passwords are stored using strong one-way hashing algorithms — we never store passwords in plain text.
• Two-factor authentication (2FA) is available and encouraged for all accounts to add an extra layer of security.
• Round-the-clock 24/7 system monitoring to detect any suspicious or unusual activity.
• Internal access to users' personal data is strictly limited to staff who genuinely require it to perform their duties.
• Security audits and penetration testing are conducted regularly by qualified independent parties.

While we implement all reasonable security measures, no system can guarantee absolute security. We encourage you to take precautions as well, such as using a strong, unique password and never sharing your login credentials.

7Cookies & Tracking Technologies

Parimatch Malaysia uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Below are the types of cookies we use:

• Required Cookies — essential cookies that enable the platform to function correctly, including login session authentication and security. Cannot be disabled.
• Performance cookies — collects anonymous data on how users interact with the platform to help us identify issues and improve performance.
• Functional cookies — stores user preferences such as language selection, display settings, and saved login information.
• Analytical cookies — helps us understand aggregate usage patterns to make better decisions about platform development.

You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect the full functionality of our platform.

8Your Rights as a User

As a parimatch Malaysia user, you have certain rights regarding your personal data that we fully respect. You may exercise the following rights by contacting our team:

To exercise any of the above rights, please contact our privacy team via Live Chat or email. We will process your request within 30 business days.

9Data Retention Period

Parimatch Malaysia retains your personal data only for as long as necessary for its original purpose of collection or to comply with applicable legal requirements. Retention periods vary by data type:

• Active account data is retained for as long as your account remains active, plus a 5-year period after account closure for legal compliance purposes.
• Financial transaction records are retained for a minimum of 7 years in accordance with applicable financial and tax regulatory requirements.
• Customer support communication logs are retained for 3 years for reference and dispute resolution purposes.
• Technical data and system logs are retained for 12 months for security and diagnostic purposes.
• Consent-based marketing data is retained until you withdraw that consent.

When data is no longer needed, it is securely deleted or anonymised using approved procedures.

10Changes to This Privacy Policy

Parimatch Malaysia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. The "last updated" date at the top of this document will always reflect the most current version.

For significant changes that materially affect your privacy rights, we will provide clear notice at least 14 days before the changes take effect, either via an on-platform notification or your registered email. Continued use of the platform after the effective date constitutes acceptance of the amended policy.

11Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how we handle your personal data, we encourage you to reach out to us through the following channels:

• 24/7 Live Chat accessible directly through the parimatch platform or mobile app.
• Privacy email: [email protected] — we aim to respond within 2 business days.
• Review FAQ page for instant answers to common privacy questions.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.